Your data bundles are typically delivered within 1-3 hours under normal network conditions. Delivery speed depends on your network provider.
After placing your order, Rema Data cannot control the speed of delivery. It's up to the network providers (MTN, Telecel, AirtelTigo) to process your data bundle. But rest assured — you will receive your data!
Under normal network conditions, your data bundle will be delivered within 1-3 hours. Most orders are completed even faster! You'll receive an SMS notification once your data has been credited to your account.
During peak hours or when network providers experience high traffic, delivery times may be longer than usual. This is beyond our control but we assure you that your data will be delivered. Please be patient during these times.
If you haven't received your data after 24 hours, please lodge a complaint through your dashboard. We will investigate and refund your money if the data was not delivered.
⚠️ Important: Lodge complaints within 2 days!
Complaints lodged after 2 days cannot be assisted. Please pay attention and report issues promptly.
We stand behind our service. If your data is not delivered within 24 hours, we will process a full refund upon receiving your complaint.
Full refund if not delivered
Always here to help you
Fast complaint handling
Data delivery depends on the network provider's systems. We process orders instantly, but the actual credit to your phone depends on the network's processing speed.
If you haven't received your data within 24 hours, please lodge a complaint through your dashboard within 2 days. We will investigate and refund your money if the data was not delivered. Note: Complaints after 2 days cannot be assisted.
Yes! You'll receive an SMS notification from your network provider once the data has been credited to your account.
Yes, during network congestion or high traffic periods, delivery may take longer. However, if it exceeds 24 hours, please lodge a complaint within 2 days for a refund.
You must lodge complaints within 2 days of placing your order. Complaints lodged after 2 days cannot be assisted. Please pay attention and report any issues promptly.
If your data hasn't been delivered after 24 hours, we're here to help.
Submit Complaint