Clear, fair, and transparent policies designed to protect both you and our community
All refunds will be made directly to your RemaData wallet. No cash or mobile money refunds will be issued.
If a merchant enters a wrong number during purchase, it is their sole responsibility. No refunds will be made in such cases.
Reports or complaints about delivery issues must be made within 2 days from the order date. Any reports made after this period will not be accepted.
If your delivery is marked as pending, kindly wait until it is completed before filing any complaints.
Any user who disrespects our team or community will be removed and blocked permanently from RemaData. We maintain a safe and respectful environment for all users.
Delivery takes time, so kindly check the status of the order and confirm with the customer after a successful completion.
We don't serve the listed SIM cards below. No refund will be made when you request for the following:
By using RemaData services, you agree to abide by all the policies listed above. These policies are in place to ensure fair and efficient service delivery for all our users.