Testing before rolloutNew

Live Chat is here — see what's included

Queue, SMS alerts, attachments, hours, and how to use human support.

View Live Chat update
Platform update

What's new on RemaData

Payment reliability for guests, automatic Paystack reconciliation, and clearer paths when something looks wrong — so customers keep buying and you keep selling.

Released August 4, 2026

At a glance

Guest MoMo payments

90% fewer

false failures reported

Order creation

Reliable

paid orders always recorded

Payment sync

Automatic

Paystack status reconciliation

Failed orders

Support

check delivery or contact support

What we shipped

Improvements live for all customers and store guests.

New

Guest checkout reliability

When guests pay with Mobile Money via Paystack, the platform now verifies payment status more reliably and creates the order even if the browser closes or the callback is delayed.

Improved

Pending payment recovery

If Paystack deducts MoMo but the app briefly shows failed, the system automatically re-checks with Paystack and fulfills the order when payment actually succeeded.

New

Idempotent order creation

Duplicate webhooks or double verification calls can no longer create two orders for one payment — each Paystack reference maps to exactly one order.

Improved

Track & recover orders

Use Track Order with your phone number to find orders stuck in pending. Pending Payments also lists charges awaiting confirmation.

Updated

Check failed orders

If your order shows failed and no data was sent, open My Orders or Track Order to check delivery status, or contact support with your order reference.

Policy

Refund when status is waiting

Request a refund only when the provider shows the order as waiting. Guest refunds are sent to the MoMo number on the order, minus the Paystack transfer fee.

Policy

Report delivery not received

Reports are for orders marked delivered/completed but data never arrived — not for failed orders (check delivery or contact support). Wait 5 hours after delivery, then report within 36 hours.

Bugs we fixed

  • MoMo deducted but order showed failed — customers could not retry or get data
  • Successful Paystack payment without a matching order in the system
  • Guest checkout abandoned after a transient network error during callback
  • Race conditions when Paystack webhook and browser callback arrived at the same time

Delivery checks, refund & delivery reports

Three different tools — use the right one for your order status.

Order shows failed?

  1. Open My Orders or Track Order and find the order.
  2. If status is failed, tap Check delivery status to refresh from the provider.
  3. If it stays stuck, contact support with your order reference.
  4. Do not submit a refund or a delivery report for a failed order.
My orders

Want a refund?

  1. Refund is only available when the provider status is waiting.
  2. Go to Request refund, enter your order reference and verify your phone.
  3. Guests receive MoMo back to the same number on the order (fee deducted).
  4. Signed-in users may receive wallet credit when eligible.
Request refund

Data not received after delivery?

  1. Only for orders marked delivered, completed, or success — not failed or still processing.
  2. Wait at least 5 hours after delivery so the network can finish.
  3. Submit your report within 36 hours of delivery.
  4. Failed orders cannot be reported — check delivery status or contact support instead.
Report not received

Guest payment flow

How a guest MoMo purchase works end-to-end.

1

Choose bundle & pay

Guest selects data, enters phone, pays with MoMo on Paystack.

2

Paystack charges MoMo

Customer approves on their phone. Paystack marks payment success or failed.

3

We verify & create order

Platform verifies with Paystack, then creates and processes the order — even if the tab closed.

4

Track if needed

If status looks wrong, use Track Order or Pending Payments; the system keeps syncing in the background.

How to use it

Buying as a guest

  1. Pick your network and bundle on the store link.
  2. Enter the recipient number and pay with MoMo.
  3. Wait for the success screen — if it times out, open Track Order and enter the same phone number.
  4. Only request a refund when the provider shows the order as waiting (see Refund page).
Buy data

Wallet top-up

  1. Go to Add Funds and choose your amount.
  2. Complete Paystack payment — balance updates after verification.
  3. If balance does not update within a minute, check Pending Payments.
Add funds

Something went wrong?

  1. Track Order — confirm payment and delivery status with your phone number.
  2. Failed order? Check delivery status from My Orders or Track Order, or contact support.
  3. Request refund — only when order status is waiting.
  4. Report not received — only after delivery, within the reporting window.
Track order