Core
Join the live queue
Start a chat from Support and get a ticket number, your place in line, and an estimated wait — updated live as agents free up.
Real human support in your dashboard — queue position, SMS alerts, attachments, and ticket history. We are validating this with early users before a full launch.
In testing · August 2026
Live Chat is available to selected accounts while we stress-test queues, SMS, and agent tooling. You may see the feature appear or pause as we tune capacity. Feedback from this phase shapes the public launch.
Live queue
Real-time
position, ETA & ticket #
Human agents
Desk hours
see when support is open
Alerts
SMS + in-app
joined, next up, callback
History
Rated
past chats & feedback
What you get in Live Chat during this test — and what each piece is for.
Start a chat from Support and get a ticket number, your place in line, and an estimated wait — updated live as agents free up.
When an agent picks you up, the chat opens instantly. Typing indicators and realtime messages keep the conversation smooth.
See whether live chat is open right now, and open the hours view for a clear day-by-day schedule (including exceptions).
Attach images or documents so agents can see payment receipts, error screens, or order details without endless back-and-forth.
Get text alerts when an agent joins, when you are next in line, or when a callback is arranged — even if you leave the page.
Browser notifications and subtle sounds tip you when your chat becomes active so you do not miss the agent.
If you cannot stay in the queue, leave a callback number. The team can reach you when a seat opens.
Reopen past conversations from Support to review what was said and how your issue was resolved.
After a chat ends, leave a quick satisfaction score so we can improve response quality.
Live chat is rolling out in phases. Some accounts may see it early while we validate reliability before full launch.
Five steps from login to a resolved conversation.
Live chat is available from your RemaData dashboard after you log in.
Go to Dashboard → Support, or tap Live Chat on the help floater when it appears.
Confirm live chat is open. If closed, you can still leave details for follow-up where offered.
Describe your issue briefly, join the queue, and keep the tab open (or watch for SMS/notifications).
When an agent joins, send messages and attachments. Rate the chat when it ends.